Refund policy

Our Commitment

We want you to be fully satisfied with your Axel Fours order. This policy explains how and when refunds are issued.

Eligibility for a Refund

Refunds are issued once your returned item has been received and inspected by our team, in accordance with our Return Policy and Returns & RMA Policy. Items must be unworn, undamaged, and returned with all original packaging, accessories, and (when applicable) the authenticity/warranty certificate.

How Refunds Are Issued

Approved refunds are issued to your original payment method within 5 to 7 business days of us receiving and inspecting the returned item. Depending on your bank or payment provider, it may take a few additional business days for the refund to appear on your statement.

Shipping Costs

Original shipping fees are non-refundable, except where the return is due to our error (wrong or defective item). Where a promotional free-shipping offer applied to your order, the value of that shipping will not be deducted from your refund.

Late or Missing Refunds

If more than 10 business days have passed since your refund was approved and you haven't received it, please check with your bank or card provider first, then contact us. Support email: info@axelfours.com.

Exchanges

We're happy to exchange an item for a different size or style, subject to availability. Contact us to start an exchange.

Last updated: October 6, 2026.

Return Policy

Return Window

We accept returns within 30 days of the delivery date.

Condition Requirements

To be eligible for a return, your item must be:

Unworn and unused, with no signs of wear.
In its original packaging, including the box and any included accessories or certificate.
Accompanied by proof of purchase (order number or confirmation email).

How to Start a Return

Contact us with your order number and reason for return. We'll guide you through the process, which is completed under our Returns & RMA Policy.

Who Pays Return Shipping

Return shipping is the customer's responsibility, unless the return is due to a defective item or an error on our part. In that case, we cover the cost.

Non-Returnable Items

Items marked as final sale at the time of purchase, and items showing signs of wear or damage not present at delivery, are not eligible for return.

Last updated: September 30, 2026.

Returns & RMA

What Is an RMA?

RMA stands for Return Merchandise Authorization. It's the approval and tracking number we issue before you send an item back to us, so we can identify your return and process it quickly.

How to Request an RMA

Contact us with your order number and the reason for your return, following our Return Policy.
We'll review your request and, once approved, send you an RMA number along with return instructions.
Pack the item securely with all original packaging and accessories, and write the RMA number clearly on the outside of the package.
Ship the package back to the return address we provide with your RMA approval.

Important

Returns sent without a valid RMA number may be refused or delayed. Please wait for RMA approval before shipping your item back.

After We Receive Your Return

Once your returned item arrives, our team inspects it against the conditions in our Return Policy. If approved, your refund or exchange is processed according to our Refund Policy.